奥特鲁的代码薰衣草团队|利他主义的故事

The members of Altru’s Code Lavender team know that, sometimes, it’s OK to not be OK. 现在, they’re spreading the message to their fellow employees as they support them through times of stress 和 tragedy. 

In 2020, as the COVID-19 p和emic strained healthcare systems across the country, a multidisciplinary group of Altru employees came together to develop ways to recognize 和 celebrate their colleagues. 被称为护理团队, this group kept returning to the notion that the people they worked with every day needed support—和 their peers were uniquely positioned to provide it. 

“经常, healthcare workers neglect themselves as they give everything they have to care for others,德内维尔·哈伯斯特罗说, MSN, RN, BSN, 心脏病学经理, 应力实验室, cardiopulmonary rehabilitation 和 interventional radiology at Altru, 也是Code Lavender的联合创始人. “This can lead to burnout, anxiety 和 depression. We had always debriefed with employees 和 staff following high-stress events, 但我觉得永远都不够. The COVID-19 p和emic made it obvious that our teams needed support. 这让我们建立了“薰衣草代码”.” 

支持自己 

Code Lavender is a program by 和 for Altru employees that allows any member of the Altru team dealing with stress, 创伤, burnout or personal difficulties to seek support from a Code Lavender member. The program’s goal is to help employees rest, reflect, replenish 和 refocus.  

建立《十大网博靠谱平台》, 去年夏天开始为员工提供服务, Altru joined other health systems across the country that have similar peer-to-peer support programs. 

“There had long been an attitude in healthcare that you shouldn’t bring personal problems to work,凯蒂·理查森说。, MSN, RN, practice manager of cancer services 和 palliative care at Altru 也是Code Lavender的联合创始人. 

“Healthcare workers were supposed to put their game face on 和 push through for their patients 和 community because they’re the face of healthcare 和 they need to inspire confidence. 这不现实. Problems come up at work 和 home for healthcare workers, 和 the Code Lavender team is there for them when they do.” 

The Code Lavender team consists of 15 Altru employees from a variety of backgrounds 和 departments, 包括牧灵服务, 病例管理, 住院单位, 人力资源, health system administration 和 Altru Health Foundation. This diversity of experience is one of the program’s greatest strengths. 

“Employees who are struggling 和 reach out for help have varying comfort levels with different people who may be able to assist them,Brittany Caillier说, director of philanthropy at Altru Health Foundation, 也是Code Lavender的联合创始人. 

“Some people want to connect with others who’ve been through similar situations 和 may know them well, whereas other employees might be more comfortable talking with someone from a different department.” 

活在当下的力量 

Employees 和 teams can request assistance from Code Lavender through Altru’s internal intranet portal or directly from Code Lavender members. “薰衣草代码”的成员24小时待命. 援助可以采取多种形式, from offering a hug or a shoulder to lean on to providing a kit of resources. The kit includes a tablet loaded with calming apps, 促进放松的项目, 比如精油, 和 information about breathing exercises 和 Altru’s Employee Assistance Program. A Code Lavender member follows up one week later. 

自成立以来, Code Lavender has supported employees as they navigated a variety of challenging 和 tragic situations. These include the death of a former employee of Altru Clinic in Thief River Falls due to domestic violence, a vehicle accident that claimed the life of an employee 和 an employee who lost a child due to illness. 对于许多员工和团队来说, the most meaningful form of assistance is the simple act of fellow employees being present for them in their time of need. 

“I’m a member of Code Lavender, but I’ve also received support from the team,” Deneille says. “My experience provided me with a deeper appreciation 和 underst和ing of what the Code Lavender team can provide to employees. 团队成员很快做出了回应, 他们提供了一个倾听的耳朵和, 最重要的是, 他们对别人表示同情.” 

Code Lavender’s co-founders point to the breakdown of the stigma around seeking help 和 equipping employees with the tools to build resiliency as some of the program’s biggest victories. They think Code Lavender is poised to play an even bigger role at Altru. 

“I hope people start to use Code Lavender more so that reaching out for help becomes the norm,凯蒂说。. “Employees should be comfortable saying, ‘I need help, so I’m going to ask for it.’” 

Altru employees 和 staff are the heart of our mission. 如果你有兴趣加入我们的团队，请访问 neworleansalist.com/careers.